As the manufacturer of ORDICA electric bicycles, we warrant against possible manufacturing defects providing the following conditions are satisfied:
1 Year Warranty on electrical and bicycle parts.
**Note: For commercial, the warranty is 1 Year on all parts, electrical parts, motor, and battery pack.
Warranty Does Not Cover or Apply to the following;
Warranty only to the original buyer and NOT Transferable (NO EXCEPTIONS).
When the electric bicycle is used negligently or results in damage due to traffic accident.
Top Speed is not covered under warranty, if your electric bike does not reach estimated top speeds, this is not covered under warranty.
If your electric bike does not reach the factory estimated distance advertised, and can vary depending on how you use the electric bike and the total weight carried, this is not covered under warranty.
All batteries will and do lose capacity over time, capacity loss is not covered under warranty. ( If the battery unit is used incorrectly or seal tampered with, this will void your battery warranty). Others that is not covered under warranty for battery are; If you have not charged your battery regularly, left your battery sitting unused for over more then 3 month, If you damaged your charger or battery by incorrect use.
When your battery starts to lose capacity and runs for less distance, this is not covered under warranty.
Damage due to normal wear and tear and maintenance. Parts that are not covered under warranty under normal wear and tear include; tires, tubes, brakes, brake pads, dérailleur and gear adjustments, tightening on all nuts, spokes, bottom bracket, chain and general adjustments (Please have your bike service regularly by a bicycle mechanic )
Rust and corrosion on bike is not covered under warranty.
Any modifications to the bicycle and components and electrical components will void your warranty.
Damage due to external causes will not be covered under warranty.
Any minor scratches, marks or imperfections will not be covered.
Any use of the bicycle as or for hire, or used for commercial will void the warranty.
ORDICA electric bicycle will only provide the spare replacement parts only under warranty period and not the above. Parts will be replaced or by similar if original parts is not available. Repairs that have not been approved by ORDICA electric bicycle will not be covered.
Original defective parts that are sent to our ORDICA electric bikes nominated service centre’s for assessment will be replaced by the same or similar part.
For all ORDICA electric bike product that needs repair and is covered under the Warranty Conditions period, you the customer will need to produce the proof of purchase document as warranty. Warranty cover is only valid to the original purchaser and not transferable to any or another customer. Please contact us for a warranty claim form which must be submitted if the product is purchased online. For all warranty claims purchased via our ORDICA electric bike stockists, please contact them directly. Warranty is not covered by other ORDICA electric bike dealers, only from the original store you purchased your bike from.
If you placed your order online, by phone, or directly from ORDICA electric bikes, your warranty is only covered by ORDICA electric bikes direct, and not by any of our dealers. The cost of sending and return of your ORDICA electric bike to any of our stockists/service centers is at the customer’s expense.
All ORDICA electric bike repairs not under warranty can also be repaired at our service centres at the customer’s cost.
ORDICA Electric bicycles carry all spare parts on all our current and past models. Should you wish to purchase any ORDICA electric bicycle parts, please contact your nearest ORDICA electric bicycles dealer or email us direct at info@ordica.co
